Return & Refund Policy

 

At SacVintageCo, we specialize in vintage, restored, and one-of-a-kind furniture and decor. Because of the age, character, and limited nature of these items, our return policy is more limited than that of a standard retail store.

Vintage and One-of-a-Kind Items

Most items sold by SacVintageCo are vintage, secondhand, restored, refinished, or otherwise pre-owned. As a result, items may show age-appropriate wear, patina, prior repairs, finish variation, small imperfections, or other signs of history and use. These characteristics are often part of the nature and charm of the piece and are not considered defects.

We ask that customers carefully review all photographs, measurements, descriptions, and condition notes before purchasing.

All Sales Final

Unless otherwise stated in a product listing, all sales are final.

We do not accept returns, exchanges, or cancellations for:

• buyer’s remorse

• change of mind

• preference-based concerns about color, tone, texture, or finish

• normal vintage wear or imperfections disclosed in the listing

• minor measurement variations

• items that do not fit through doorways, hallways, stairwells, elevators, or the intended space

• items not picked up within an agreed pickup window

Damaged, Incorrect, or Materially Misdescribed Items

If your item arrives damaged in transit, if you receive the wrong item, or if the item is materially different from its description, please contact us within 48 hours of delivery or pickup at hello@sacvintageco.com.

Your message must include:

• your order number

• a description of the issue

• clear photographs of the item

• photographs of any packaging materials and shipping box, if damage occurred in transit

We may not be able to process claims submitted after the stated window.

If we determine that a refund, repair, replacement, partial refund, or other resolution is appropriate, we will work with you to resolve the issue.

 

Shipping Damage

If an item is delivered with visible shipping damage, please keep all original packaging materials until the claim is resolved. We may require packaging photos and documentation for carrier or shipping claims.

Local Pickup Orders

For local pickup items, customers are responsible for inspecting the item at the time of pickup. Once an item has been picked up, we are not responsible for damage occurring during transport, loading, unloading, or installation by the customer or their movers.

Customers are also responsible for confirming that the item will fit their vehicle, home, and intended space prior to pickup.

Delivery and Furniture Fit

Customers are responsible for confirming all measurements before purchase and ensuring that furniture can fit through entryways and into the intended location. Refunds will not be issued because an item does not fit in a customer’s home, room, stairwell, elevator, or vehicle.

Refund Method

If a refund is approved, it will be issued to the original payment method unless otherwise agreed. Original shipping charges are non-refundable unless required by law or unless the issue was caused by our error.

Return rules summary

• Returns if approved accepted within 48 hours of deliveryReturns accepted for 2 days
• Customer provides return shipping

  Customer provides return shipping

• 10% restocking fee

  10% restocking fee

• No final sale items

Policy Updates

We reserve the right to update this Return & Refund Policy at any time by posting a revised version on our website.

Contact

For return or refund questions, please contact:

SacVintageCo

hello@sacvintageco.com